User Guides

Quick Reference GuideDescription
iLinc Leader/AssistantReference guide for Leaders and Assistants using iLinc for Meetings.
iLinc ParticipantReference guide for participants attending iLinc Sessions.
User Guide Section Description
Getting Started with iLinc The section contains information for new iLinc Leaders, Assistants, and Attendees; Topics include an overview of the Communication Center, how to schedule a session, and how to lead a session.
Advanced Session FunctionalityThis section contains advanced information for leading iLinc sessions. Topics include: recording and editing iLinc sessions, using Breakout Groups, tips for being an Assistant in session, and some best practices for leading various types of iLinc sessions.
Advanced Communication Center FunctionalityThis section contains advanced information for getting the most of the iLinc Communication Center. Topics include the use of instant and public sessions, managing content within the CC, using tests and surveys, and the iLinc Retirement Process.
iLinc Site Setup and AdministrationThis section contains all information to perform the functions of a Site, User, Communications, and System Administrator; Topics include how to customize site defaults, security options, branding, configuring iLinc session defaults, managing users, using divisions and authority levels, custom user fields, batch importing, etc.
iLinc for SalesforceThe iLinc for Salesforce User Guide provides instruction on installing, configuring, and implementing iLinc for Salesforce. Once installed, iLinc for Salesforce will enable your organization to go virtual with meetings, training session, events, demos, even support calls, all while easily managing the customer lifecycle.