Hosting & Setting Up Meetings
» How do I invite people?
In iLinc there are multiple ways to invite uses into your sessions these include:
1. Quick Invites - Sending Invites from your iLinc homepage
- Log in to your Communications Center
- Find the session to which you would like to invite participants and click the 'Invite' icon located in the ACTIONS column
- Enter a First Name, Last Name, and/or E-mail address and click 'Submit', or click 'Select Users' and choose user(s) from the Users window
- Click 'Submit'
2. Inviting while creating/editing a session
- Log in to your Communications Center
- Find the session to which you would like to edit, click the 'Edit' icon in the ACTIONS list OR click 'Add New Session'
- Locate the Attendees list section
- Enter a First Name, Last Name, and/or E-mail address, or click 'Select Users' and choose user(s) from the Users window
- Click 'Save/Send' to deliver email invitations
3. Inviting during a session - Send an email invite while in a session
- Click on 'Session' in the menu bar
- Click on the 'Send Invite' option
- Enter a First Name, Last Name, and/or E-mail address and click 'Submit', or click 'Select Users' and choose user(s) from the Users window
- Click 'Submit'
Tutorials:
Creating an iLinc Session (10:21)
Creating Instant Session (3:55)
What are Private Sessions (3:23)
Understanding iLinc Public Sessions (3:31)
The iLinc Outlook Plug-in (8:03)
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»How do I pass control to another user?
As the floor holder, you are able to pass control (pass the floor) to other users in your session so that they can interact with an application, collaborate on a document, or present from their own computer.
You can pass control to another user by any of the following methods:
- Locate the desired user in the Attendee list and double click the Attendee's name
- Select a name from the Attendee list and click Pass Floor icon located at the bottom of the Attendee list
- Right click an Attendee's name from the Attendee list and select 'Give Floor'
Tutorials:
Getting to know the iLinc 10 Presentation Interface (20:13)
Understanding the Role of a Participant (9:10)
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»What is the difference between MeetingLinc, LearnLinc, ConferenceLinc and SupportLinc?
While all four variants of the iLinc product are designed with the same core functionality in mind, they differ in their configurations due to the slightly different use cases each are built for. With this in mind here are primary uses of each tool:
- MeetingLinc - This is designed to be used for both open and scheduled meetings where high levels of collaboration are desired. To this end, you are able to set up meetings where user can take control at will or choose a more traditional control style where the leader passes control when desired.
- LearnLinc - This tool is designed for a training or educational use as it utilizes a traditional instructor-based control style. Instructors can monitor student activity in classes via the Participation Meter and can even choose to Glimpse a student's desktop should that individual need guidance or help. Another unique feature is the ability to setup your activities in a Folder structure as well as create asynchronous activities based around a Document, Recording, Test, or even Survey.
- ConferenceLinc - The conferencing product is geared towards larger one-to-many scenarios where you will be presenting content to a larger audience who you are not expecting to interact at a high level. This is the perfect option to use when hosting a large webinar or event to which you are inviting hundreds of users who are looking to receive your message.
- SupportLinc - Our support tool is designed to facilitate one-on-one support for technicians looking to diagnose a user's problem, perform software installations, or accomplish any other task involving remote control. This tool features a Waiting List option which allows a technician to bring a new user into session only when desired. File Transfer capabilities are also another favorite use of the support tool.
Tutorials:
Getting to know the iLinc 10 Communications Center (8:52)
Creating an iLinc Session (10:21)
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»How do I know when someone chats with me during an iLinc session?
During an online iLinc session, you can easily chat with other people in your session through the Chat panel located in the lower left corner of your application. With many traditional instant messaging applications, iLinc's Private Chat has a few ways to get your attention.
1. When a new Private Chat is sent to you, a new tab from the sender will open and display within the Chat Panel.
2. When someone you are chatting with is typing or has sent a message to you, blue and red balloon indicators display with the Private Chat Tab for the other person in the private chat conversation.
3. When you receive a new message, the Chat Panel will blink to alert you that a new message on a Private Chat Tab has been received. This blinking occurs whether your are in the Standard mode, Compact mode or Minimized mode of the iLinc application so you will never miss a Private Chat.
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»How do I send an email to other users of our iLinc site?
You may utilize the iLinc Communications Center to compose an e-mail message to be sent to any user within the system or to people by their e-mail address. Custom e-mails may be sent immediately or scheduled for future delivery.
To compose and send your custom e-mail, under the Administration section, click Communication and then Send Custom E-mail. To create a new e-mail:
1. Click the Send New E-mail button.
2. On the following page, select your recipients and compose your e-mail.
3. Determine when the e-mail should be sent (immediately or in the future).
4. Click the Send E-mail button
Your e-mail will be processed according to your settings and will display in the list on the Send Custom E-mail page. You may choose to Preview or Edit your e-mail or Cancel the delivery of an e-mail set for future delivery from the list.
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Meeting Features
»How do I see multi-point video during a session?
You can easily see the videos of people in your session by changing the layout view of the Attendees panel. Each person in the session can do this for themselves or the session's leader or floor holder can make this change for everyone that has joined their session.
To change the layout view of the Attendees panel to view multi-point video:
1. Locate the Attendees panel within the application (top section of the left hand side of the application)
2. Click the "undock" button, which is the right most button in the panel's title bar
3. The Attendees panel now changes to display across the top width of the application's window and displays the image area for each person in your session.
4. Each person that is currently sharing their video will include a camera button to the right of their name. To see any person's specific video, locate that person and click the camera button.
5. The video will now display for the selected people.
If you are the leader or floor holder, you may wish to change the layout view for all people in your session. To make this change:
1. Locate the Attendees panel within the application (top section of the left hand side of the application)
2. Click the panel's "menu" button, which is to the left of the "undock" button
3. From the menu list, select "Undock for All"
4. Every person in your session will have their panel's layout changed to display across the top width of the application's window to show the image area for each person in your session.
5. Each person that is currently sharing their video will include a camera button to the right of their name. To see any person's specific video, locate that person and click the camera button.
6. The video will now display for the selected people.
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»How can I use iLinc to transfer a file to other people in my session?
During your online sessions, you may need to send a file (document, spreadsheet, other resource material) to the people in your session. iLinc's in-session File Transfer provides quick upload of your files as an easy way to distribute them to your audience.
To upload a file to be transfered:
1. From the Session menu of the iLinc application, choose Transfer File.
2. "Add" the file(s) you intend to send.
3. Select the members of your audience that should receive the file. You may select any person or select all.
4. Click the "Send" button when you have configured the file(s) to send.
5. For each selected person (or all), a new tab will open on their own application with the "Received Files" list listing the files that are being sent. When the file is available to be saved, the status of the file indicates that it is "Available."
Depending on your permissions in the session, the ability to transfer a file may be enabled. Contact your system administrator if you do not have access to this feature.
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»I need to step away from my session. How do I inform the leader?
In some situations, you may want to notify your session leader that you are stepping away from your computer. With iLinc, you can quickly change your status to "Stepped Away" if you need to take a phone call, deal with an immediate issue, or any other reason that may pull you away.
To change your own status:
1. Locate the "Raise My Hand" button in the My Controls panel, which spans the width of the application window, below the menu bar.
2. Click the dropdown button of "Raise My Hand."
3. From the list of options, choose "Stepped Away."
4. The "Raise My Hand" button will change to a coffee cup image.
5. The Leader can then see your status change in the attendee list. Your name becomes italicized and the coffee cup icon is displayed.
To return to the session:
1. Click the "Stepped Away" button to inform the Leader that you have returned to the session.
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Sharing & Annotation
»How do I share my desktop?
Desktop sharing technology is one that truly reaches across the computer lines and links people together in a unique way. When someone shares their desktop in a session, participants can see any actions taken, and can even act on the application when the floor is passed to them. Use Sharing to present content, train others on how to use a software application, work on spreadsheets, or any other creative use you can think of.
1. Take the floor. If you are the current floor holder, your name and image displays in the Attendees panel.
2. To share your Desktop immediately:
- Click the Sharing icon to the upper-right of the screen
- From the menu bar click Tools ->Share
3. Select Desktop to immediately begin sharing all your applications.
TIP: Many new presenters and instructors prefer to have a second computer in their session with them so that they can view exactly what their participants will see. This is a great way to gain confidence in your presenting skills and make sure that people are seeing what you desire.
Tutorials:
Getting to know the iLinc 10 Presentation Interface (20:13)
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»What is the difference between Desktop, Application and Region Sharing?
Desktop Sharing allows you to immediately share out your entire desktop area to all attendees. Any window currently open underneath the iLinc application will display, including e-mail or instant messaging clients. This is good to use when you wish to switch between numerous applications on-the-fly or when the desired effect can only be achieved via a full desktop view.
Region sharing allows you to define a portion of your desktop to share to all attendees. A blue-outlined selection box will appear on your desktop and any portion of your desktop contained within this box will be viewable to all attendees. You can move or adjust the size of this box at any time to change the shared portion of your desktop. Click the Start Sharing button on the Sharing Controls Panel to begin sharing this region. This tool is recommended when you wish to highlight or draw attention to a small area which may otherwise be difficult to point out.
Application sharing allows you to display a list of currently open (including minimized) applications on your computer. You can choose one or more application by selecting the check box next to the name of the desired program. When you have selected the item(s), click the Start Sharing button at the bottom to display these to your attendees. This is often used when only looking to share certain applications so that all others remain hidden to your participants.
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»Can others modify documents on my machine and vice-versa?
The iLinc application allows for other users to collaborate and interact with tools and programs that are opened only when control is passed to them. This means that as the leader of a session no one else can interact with your presentation, your share, or any other content unless you explicitly pass them control.
If your particular use-case lends itself to allowing users to take control on their own without leader intervention, then you would be best suited to setup your session in MeetingLinc and select the 'Anyone" floor control style. This will allow users to take control and drive the presentation at their own discretion.
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»Do keyboard shortcuts work when I'm controlling another computer?
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The iLinc Sharing tool does allow for most common keyboard shortcuts to be passed through when remote controlling another user's computer. Typical shortcuts for most programs involving the Control or Alt keys on a Windows PC or the Apple key on a Mac are available. The iLinc remote control function also allows for a shared clipboard meaning that if you copy something on your machine you can paste it onto the remote computer's screen. This is very handy when looking to copy paragraphs of text, website addresses, or technical data from one machine to another.
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Recording & Playback
»How do I record a session?
iLinc provides session leaders, assistants, and those with the appropriate authority level the ability to record sessions. iLinc recordings capture all onscreen activity as well as the audio from the selected source. This means that every action taken on the recording computer will be captured from a quick email check to an instant message conversation. When recording it is important to remember this and to close any extraneous programs prior to beginning your recording.
To record your session:
1. Click the 'Session' in the menu bar and then click 'Record Session'
2. Choose an Audio Source:
- None - No audio will be recorded, however you can merge an audio file in afterwards during the editing phase
- VoIP (Internet Audio) - This will record all users speaking in your session over VoIP
- Conferencing Bridge - If using an audio bridge, the dial in number and pin numbers will be pre-populated from your session setup, however you can edit these on-the-fly should any changes be necessary. When ready to begin, click 'Connect', and once connected click 'Start Recording'.
3. The recording interface will minimize to an icon which you can then click on to stop the recording
4. After stopping the recording you will have the ability to save the recording to your computer as well as upload it to your iLinc site
For more detailed information and screenshots, please consult the iLinc Recording User Guide.
Tutorials:
Reporting with iLinc (13:35)
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»How do I edit a recording?
Included in the standard iLinc Client software is a recording editor which allows you to alter any iLinc sessions which you choose to record. The Editor can be accessed outside of a session (on a Windows PC) by clicking on Start-> All Programs-> iLinc 10-> Editor.
Within the Editor you have the ability to:
- Save your edited recording
- Select a section to edit
- Delete a section of a recording
- Crop a section of a recording
- Remove cursor movement from a section of a recording
- Remove audio from a section of a recording
- Insert an audio file to a section of a recording
- Remove visual changes from a section of a recording
- Insert one recording into another
- Add bookmarks to a recording
For more detailed information and screenshots, please consult the iLinc Recording User Guide.
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»How can I distribute a link to my recording file?
After recording and editing an iLinc session, the leader may choose to upload the recording as a standalone iLinc Recording Activity. You can do this from your homepage by clicking 'Add New Session'-> 'Class Activity'. At the top of the following screen you will have a dropdown box from which you will select 'iLinc Recording', and this will guide you through the setup process which is very similar to setting up a Meeting or Class.
Once this is completed, click on the 'Invite' icon from your homepage and it will present you with a registration link. If you wish to provide your users with a direct link to file then you must modify the link before you send it out like so:
Example:
- Registration Link - http://training.ilinc.com/register/abcxyz
- Join Link - http://training.ilinc.com/join/abcxyz
Please note in the sample that you need to change the word 'register' to 'join' in order to accomplish this.
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»iLinc Recordings: Why would I export to WMV?
iLinc provides the capability to record an online session in order to capture training or other information for reuse or the storage of historical records. iLinc's proprietary file format requires the iLinc Player to playback the recorded session.
With the iLinc Editor, you can take an iLinc recording and export it to Windows Media (.wmv) to enable you to post and repurpose the recorded session in many more ways. Once in Windows Media, the recording can be played in many common media players on a variety of operating systems. The list of players that support Windows Media includes: Microsoft's Windows Media Player, RealPlayer, Flip4Mac, and others.
There are two export options available allowing a user to better leverage the options available within Window Media Player to minimize bandwidth versus maximize screen quality. Depending on the specific use cases of the final Windows Media file, these two options will allow for an optimal experience for the viewer.
1. Standard Quality - utilizes Windows Media Player's screen codec to keep the bitrate to a minimum by reducing the color depth of the screen.
2. High Quality - utilizes Windows Media Player's standard video codec to retain the high color depth of the original recording, which in turn increases the bitrate and overall size of the file.
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Audio & Video
»What Audio & Video hardware does iLinc recommend?
For VOIP, a full duplex, usb headset with background noise reduction and echo cancellation is recommended. USB is recommended for two reasons, first a usb headset, will have a standard audio driver across an operating system, ensuring consistent performance, regardless of the characteristics or drivers of the sound card, which may impact the perceived audio quality of an analog headset. Second, when distributing headsets to a number of people, a usb headset is simply easier to plug in, with less chance of error, due to the jacks being improperly plugged in, compared to an analog headset.
The following list of headsets, have been tested and used by iLinc or come highly recommended by our customers, prices reflect purchase price at that time through commonly found technology vendors on the internet.
1. Plantronics DSP-400 $55
2. Sennheiser PC 30 $35
3. Altec Lansing AHS6021 $60
4. Sennheiser PC 35 USB, $80
5. Jabra GN5035 $50
6. For small conference rooms, or offices needing a VoIP "speakerphone" several of our customers highly recommend the Phoenix Duet $150: http://www.phnxaudio.com/Default.aspx?tabid=62
When considering a camera, take into consideration how and where it will be used, do you need Pan Tilt Zoom (PTZ) capabilities? Is it designed to mount on a desktop or laptop? Do you need Face Tracking, or Video Effects? The following list of cameras represents a range of both feature functionality and cost. These cameras have been used internally and are recommended both for quality and ease of use / product support. Please note due to the nature and constant evolution of cameras this list updates often, to check for the most current updates, please contact our support team.
1. Logitech Orbit Series - $130 - On the higher end of Web cams, it includes PTZ features with onscreen controls, for lighting, color, zoom adjustments, face tracking, and video effects. This camera also includes two bases, one low, and one high pedestal, allowing for very flexible placement.
2. Logitech QuickCam Pro For Notebooks - $100 - Similar to the orbit series listed above but designed to be more compact and easily portable, it clips onto the top edge of a notebook computer.
3. Logitech QuickCam Pro 9000 - $100 - Very versatile webcam designed to be able to sit on top of a desktop or laptop, it includes PTZ capabilities.
4. Creative Labs Live Cam Optia - $75 - Includes face tracking and automatic quality mgmt.
5. Creative Labs Live Cam Video IM Pro - $50 - Includes video effects
6. For Macs we recommend the Mac iSight Cameras
Further capabilities certainly exist to use higher quality cameras, for conference rooms, classrooms, and auditoriums, such as the Sony EVI D70 series, for more information on this type of implementation please contact our support team.
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»Can I user Internet Audio (VoIP) or do I have to use a traditional telephone?
iLinc provides Internet Audio (VoIP) functionality to every customer. This form of audio can be used in place of traditional telephone or teleconference bridge audio for any iLinc online session. To utilize Internet Audio your session, simply select "Internet Audio" for the Audio setting in the 'Key Information' area when creating or editing your session.
Please note that VoIP audio does use your internet connection so quality and performance will be dependant on your connection speed and the bandwidth of your attendees. Please keep this in mind when choosing between Teleconference and VoIP for your audio. For further questions about VoIP or assistance in optimizing VoIP quality please contact the iLinc Technical Support team.
Tutorials:
Creating an iLinc Session (10:21)
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»What configuration options do I have for Audio & Video?
iLinc provides a variety of options for using Audio or Video within your sessions.
For Audio, you can choose to use a teleconference bridge, iLinc's Internet Audio (VoIP), or a mix of these audio options if you are using iLinc's integrated audio. When using Internet Audio, you can choose from three quality settings (low, medium, and high) which will use an increasing amount of bandwidth from one to the next. You can also choose to automatically mute or unmute microphones for attendees as they join your session.
For Video, you can select if people in your session will be able to use streaming video or if each person will display a photo image instead. When choosing to share Live Video in session, you can establish the initial size of the video, the quality of the image, and whether or not adjust a person's video should they begin to experience a delay in sending or receiving a video stream. Like with VoIP settings, your image size and quality settings here will impact the bandwidth used and again as you increase these settings it will also increase the required bandwidth.
Tutorials:
Creating an iLinc Session (10:21)
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iLinc Update Information
»Dec 20, 2008 — iLinc 10.1.4 Update Release Notes
On Saturday, December 20, 2008, the iLinc hosted environment may be unavailable from approximately 6:00PM - 11:00PM PST for a maintenance release. Users will automatically download an updated iLinc client as launch their first iLinc session after this date. The following list provides a brief overview of what this release includes. Thanks for choosing iLinc!
• VoIP & Video improvements — Adjustments to both of these features to improve both quality and performance while decreasing latency. Macintosh users and those connecting over HTTP (UDP disabled) should notice the improvements most.
• New Search Capability from Communications Center home page — Quickly search for specific sessions or other types of activities from the new Search option in the upper right corner of the Communications Center home page.
• Intermittent Sharing issue — This fixes the intermittent scenario when a Participant is trying to view the Floor Holder's full-screen Share (Deskop or Application) and the Participant's browser window is automatically moved to the front of iLinc and the Shared content. This issue was not experienced by all users, but has been resolved in this release.
• Retirement Process Reminder — We released this feature in November, but do not plan to enable it for several weeks. This feature will enable administrators to properly inactivate and delete legacy data (Content, Users and/or Activities) in an automated fashion. Here are a couple of suggestions for Administrators who want to better understand how this feature can be configured.
1. To configure this feature for you site right now, Administrators can login to the iLinc Communications Center, navigate to "Administration | Site" and scroll down to the "Retirement" section. Bear in mind, notification e-mails will be not be sent and nothing will truly enter into the process until February 1, 2009 (our current target date).
2. To see what types of data (Content, Users and/or Activities) would be in the Retirement process right now if it was enabled, Administrators can navigate to "Manage | Retirement" to actually see how the process will work and start using the "Exclude" button to exclude specific items from the process.
3. Administrators should look for communications from iLinc in January for a few live classes and recorded Tutorials focused on this new process.
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»Nov 22, 2008 — iLinc 10.1.3 Update Release Notes
On Saturday, November 22, 2008, the iLinc hosted environment may be unavailable from approximately 6:00PM — 11:00PM PST for a maintenance release. Users will automatically download an updated iLinc client as launch their first iLinc session after this date. The following list provides a brief overview of what this release includes. Thanks for choosing iLinc!
• New Date Columns in Communications Center — In order to help users better manage content, users and activities we have added two new columns to most lists in the Communication Center: "Date Created" and "Last Accessed." Users have told us that this information would enable them to better manage and identify specific items more easily.
• New "History" Report — This new report will be found in the "Reports | Storage" section of the Communications Center and will enable administrators to perform dramatically better auditing of content, users and activities. This report has been specifically requested by customers who have strict compliance requirements as well as customers who wish to clean up legacy data that is no longer needed.
• VoIP & Video improvements — We have made several adjustments to both of these features to improve both quality and performance. Macintosh users and those connecting over HTTP (UDP disabled) should notice the improvements most.
• Retirement Process — While this new feature will be released, it will not be enabled for all sites for several weeks. This feature will enable administrators to properly inactivate and delete legacy data in an automated fashion. Administrators will be able to set timelines where content, users and activities that have not been accessed in a set amount of time can go through a "Retirement Process" that will "clean" your organization's iLinc site. We will be releasing several iLinc Product Training classes, recorded tutorials, and updated User Guide information to train the appropriate users on how these new tools can help automate extremely menial tasks in a very customized way. Stay tuned for more on this in the weeks to come.
• Customer Referral Program — If you have friends or fellow employees from a different group that could benefit from web & video conferencing, we hope you would let us know. Simply click the "Customer Referral Program" link in the left column of the Communications Center to check out the program.
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Managing Activities & Content
»How do I delete a Folder or Activity?
Deleting a session, activity, or folder removes it from the home page of everyone registered for it and also prevents you from accessing it in the future. iLinc provides another option called 'Deactivate' which will remove it from view but you can still access it later if needed.
1. To Delete/Deactivate Sessions and Activities:
a. Click on 'Activities' under the 'Manage' menu bar
b. Select the checkbox next to the item that you wish to remove
c. Click the Delete/Deactivate button at the bottom of the list
2. To Delete/Deactivate folders:
a. Go to your iLinc site and click Manage, click the Folders tab.
b. Select the folder you wish to delete.
c. Click the delete button at the bottom of the list.
Tutorials:
Managing My Activities with iLinc (9:23)
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»What are the benefits of using the Content Library?
iLinc offers a powerful Content Management feature in the form of the Content Library. This is something which is available to all users and allows users to share and pull from a single repository.
The benefits of the Content Library include:
- Stores content in a central location which all users can draw from
- Eliminates the need for the same file to be repeatedly uploaded
- Allows users to make sure that all their Activities are using the most recent version of a particular Content item
- Removing an item from the Content Library removes it from all associated sessions
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Reporting Capabilities
»What formats are available for report exporting?
iLinc's reporting feature offers a variety of export options for reporting data. Depending on your needs, you may find that each type enables you to quickly analyze or distribute usage information.
Reports can be exported to:
1. HTML - view the report's output on screen for a quick review of the data.
2. CSV - receive a downloadable CSV (comma separated value) file that can be used to feed into another system (LMS, CRM)
3. Excel - receive a downloadable Microsoft Excel spreadsheet with which you can additional data analysis (charting, comparions, filtering, etc.)
4. Word - receive a downloadable Microsoft Word document that can be used to generate a PDF or other type of document to share data with others.
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»How can I report on usage by Division?
Using Divisions in iLinc is a great way to manage your users based on their organizational structure, which can mirror your own organization.
To report on the usage of iLinc by Division, here is a suggestion for how to set this up. Any administrator that can create and assign a new Authority Level can build this functionality.
1. Log in to your iLinc site
2. Under Administration, click Structure
3. Within the Structure page, click the Authority Levels tab.
4. Click Add New Authority Level.
5. On the Authority Level creation page, complete the required fields and:
1. Suggested Name: Division Reporting
2. For MeetingLinc: Select "View Reports on Meetings" "where the Owner is under my Division"
3. For LearnLinc: Select "View Reports on Activities" "where the Owner is under my Division"
4. For ConferenceLinc: Select "View Reports on Conferences" "where the Owner is under my Division"
5. For SupportLinc: Select "View Reports on Support Rooms" "where the Owner is under my Division"
6. For Users: Select "View Reports on Users" "where the User is under my Division"
6. Click Submit
Now that the new Authority Level is created, it can now be assigned to User Accounts. Create a new User Account for each Division built in your site's structure and assign that User Account the new Authority Level you have just created.
Note that you will need a new User Account for each Division on which you want to run reports. Please contact your iLinc Account Manager for more information on licensing.
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»How do I report on my meeting which just ended?
iLinc includes a wide variety of reporting options from the Communication Center. You can view a report on a session which just ended once the Leader has exited as this indicates the actual end of a session. These reports can be run at any time and do not need to be done immediately following a session.
To access your activity report:
1. Click on 'Activity' under the 'Reports' menu bar
2. Select the 'Session Detail' option
3. On this screen check the box for each product you wish to view sessions for and then click the 'List Sessions' button
4. Put a checkmark to the left of each session you want to report on
a. Activity from - This will limit the data returned based on the date range specified here. This is optional and can be left blank.
b. Registered from - Enabling this will also include user registrations and can be pared down with a date range as well.
c. Include User Fields - This will include additional user field data if desired and you will have the option to include any Custom User Fields which you have added to your site.
5. You also have the option of choosing the format of the resulting report which may differ depending upon the end purpose of the report.
6. Once all options are set as desired, click 'Submit' to generate your report
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»How can I see all activities that a user attended?
iLinc includes a wide variety of reporting options from the Communication Center. For reviewing all activity of a specific user, you would run the User-level Session Report, which provides an overview of each session a selected user has joined, how long they were logged in to the session, and, if applicable, any score given by the instructor based on virtual classroom attendance or participation.
To access this user report:
1. Click on 'User' under the 'Reports' menu bar
2. Select the 'User Session Detail' option
3. On this screen check the box for the appropriate user type you wish to report on and then click the 'List Users' button
4. Put a checkmark to the left of each user you want to report on
a. Activity from - This will limit the data returned based on the date range specified here. This is optional and can be left blank.
b. Products - This will limit the results based on the type of session they have joined. Click all available options if you wish to see as complete a report as possible.
5. You also have the option of choosing the format of the resulting report which may differ depending upon the end purpose of the report.
6. Once all options are set as desired, click 'Submit' to generate your report
Tutorials:
Managing My Activities with iLinc (9:23)
Reporting with iLinc (13:35)
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Branding & Changing Colors
»How do I add a logo to my site?
The standard iLinc banner appears on the top of every page and includes the iLinc logo in the upper left corner by default. You can change the logo that appears in the standard banner or you can replace the entire banner with custom code and images.
To change the Logo:
1. Click on 'Site' under the 'Administration' menu bar
2. Click on the 'Interface' tab of this page
3. In the 'General' section of this page, click 'Upload' next to the Logo heading
4. On the 'Upload Client Logo' window, click 'Browse' and select the desired file. *Note: The file must be a .gif file, 160x60 pixels in size.
5. Click 'Open'
6. On the 'Upload Client Logo' window, click 'Submit'. The new Logo appears in the 'Current Logo' image box and is immediately updated on the Communication Center pages. You can remove the custom Logo and replace it with the default iLinc Logo by clicking on the 'Reset' link.
Tutorials:
Getting to know the iLinc 10 Communications Center (8:52)
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»Can I brand my iLinc site to match my organization's website?
iLinc offers System Administrators and Site Administrators advanced branding options by clicking 'Interface' on the 'Site' menu bar. These options include the ability to add a customized banner which can be modeled after your organization's web page or other marketing materials. You are also able to customize the overall color scheme of the iLinc application, both the Communication Center web-interface and the in-session Client interface. You can choose from a pre-created color scheme template or customize the color codes yourself for a perfect match. In order to create a banner file you will need a basic knowledge of HTML and will want to follow the guidelines below:
1. Create a file containing the new banner code. This must be a .txt, .htm, or .html file. To modify the existing banner code, click the 'Download' link next to the 'Banner' heading and paste the code into the file. Note the following:
a. The HTML source code must contain an HTML table:
<table><tr><td>
Custom banner code goes here
</td></tr></table>
b. The path to images in the banner must be /xxxx.xxx
2. When you are ready to upload the banner, click the 'Upload' link for the 'Banner' heading in the 'General' section of the 'Interface' page.
3. On the 'Upload Banner' window, click 'Browse', select the file containing the banner code (.txt, .html, or .htm), and click 'Open'.
4. On the 'Upload Banner' window, click 'Submit'.
5. In the 'Images' section, upload any images referenced in the banner code Click 'Browse' to select the file, and then click the 'Upload' link to upload it to the server.
Tutorials:
Getting to know the iLinc 10 Communications Center (8:52)
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»Branding your iLinc Communications Center
Want to tailor iLinc and the Communications Center to reflect your company or organizations brand or image? iLinc has made it very easy for the Site Administrator to quickly change the logo of the site, the color theme or even customize the display of information on your public pages.
To brand your site:
1. If you have the appropriate permission, click Administration and then Site.
2. Once on the Site page, click Interface.
3. On this page you can upload a new logo or replace the entire header banner, change the colors that are used for key elements of the Communications Center and the iLinc application, upload customized page templates and more.
4. Make the appropriate changes for your site and, when happy with your changes, click Submit.
Now that your site is branded, anyone visiting your site will experience iLinc in your unique, customized way.
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Advanced Security Options
»What is AES and do I need it for my sessions?
AES (Advanced Encryption Standard) is a security encryption standard utilized in many industries and markets including the United States government which has three bit key sizes and iLinc employs two of those: 128 and 256. Within the iLinc application, AES is used to encrypt data being transported between each end user and the server that is the mid-point during the session. With SSL (secure socket layer), iLinc's security solution is an industry-leading and efficient method for completely securing data for your sessions.
You may wish to employ iLinc's security for your sessions when you are sharing confidential information during your session or wish to make sure that your information is not compromised during transmission to other people in your session. Be sure to verify any organization-wide security requirements to ensure that your iLinc sessions are also configured to meet these guidelines.
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»Can multiple user accounts share the same email address?
iLinc Administrators can configure the specific requirements for each user on their site including which user information items are required and need to be unique. By default, the iLinc system requires the UserName & E-mail Address fields to be unique. In certain situations where users may not have an E-mail Address or share one, it is not possible for each user to have a unique value here. iLinc Administrators can make this change by clicking on 'User Fields' on the 'Site' menu bar and choosing to edit the 'E-mail Address' field. Simply unchecking the 'Unique' checkbox will allow email addresses to be duplicated within the iLinc system.
Additionally, if your specific requirements include capturing more data you can also create additional data fields here. Many companies like to add a unique 'EmployeeID' field or 'Division/Department' field for further data gathering purposes. For more information on Custom User Fields or further suggestions on how to achieve your desired goals please contact the iLinc Technical Support team.
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Web Services & Integrations
»How do I get started with the iLinc Web Service?
iLinc supports an open, well-documented suite of SOAP-based Web services that enable your technology team to quickly and easily integrate iLinc with virtually any application in the organization.
Here's just some of what's possible through the iLinc WSDL (Web Service Definition Language):
- User Account Authentication & Synchronization
- Centralize user accounts
- Enable seamless logon between applications
- Leverage industry standards like Lightweight Directory Access Protocol (LDAP), Transport Layer Security (TLS), Microsoft Active Directory Services (ADS), Novell Directory Services (NDS) and Single Sign-On using Internet Explorer
- Supported iLinc Functions
- Add/copy/inactivate activities
- Add/copy/delete content & assign to activities
- Customize activity/session settings
- User registration for activities
- Join users into activities
- Upload user photos
- Usage/registration reporting
- Green Meter (CO2 savings) reporting
For more technical documentation on using the iLinc Web Service, please contact the iLinc Technical Support team.
For further information regarding Web Services in general please click here.
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»Does iLinc offer an integration with SalesForce.com?
There are in fact two integrations with SalesForce.com for two different purposes:
- The Sales integration allows you to Schedule Web meetings, Join and invite others to join iLinc sessions, & track as activity history for each lead or contact when and how long they were in iLinc with you, all within SalesForce.com.
- The Marketing integration, allows you to associate webinars, or iLinc sessions with a specific campaign in Salesforce.com, automatically creating new leads / contacts, or updating existing ones, as individuals register and attend that iLinc event, even tracking as activitiy history when and how long they attended. All information is real-time, allowing your sales team to follow up with new leads as soon as they exit the event.
iLinc's integration for Salesforce.com is available through the Salesforce.com App-Exchange. For more information please see our website at http://www.ilinc.com/technology/integrations or contact your iLinc Sales Account Executive in order to enable one or both of these integrations.
Tutorials:
Using iLinc with Salesforce.com for Marketing (6:51)
Using iLinc with Salesforce.com for Sales (3:53)
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»How can I integrate my SumTotal LMS with iLinc?
iLinc has developed an integration with both hosted and installed versions of SumTotal's solution. This integration is currently supported for SumTotal 7.2, 7.5, & 7.6. This integration allows for a standard SumTotal user experience for managing iLinc activities. The integration also allows for the creation of Learning Activities linked to iLinc via the Web Based Training option. Users are able to launch their session directly from their 'Training Schedule' page and simply by clicking on the green arrow for the appropriate class. Administrators can fully report on these types of sessions as well via the 'Training Transcript' which will show both completion date and duration.
For further documentation, please contact the iLinc Technical Support team.
Please contact your iLinc Sales Account Executive in order to enable this integration.
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»Is the SumTotal Integration with iLinc Live Sessions SCORM-compliant?
The Advanced Distributed Learning (ADL) initiative, which develops the SCORM specification, has focused their specification on asynchronous content. The SCORM, and similarly AICC, standard is a loosely defined set of standards applied to communications between client side "self-paced content" (also referred to as on-demand or asynchronous) and a host system called the run-time environment. Each LMS application can implement SCORM in their own way, as much of the specification is open for interpretation. A separate specification for synchronous learning, which is what iLinc delivers through SumTotal, has not yet been developed by the ADL.
iLinc has reviewed the ADL SCORM specifications for asynchronous learning content and has tried to apply and correlate the standards that are applicable to learning delivered via a live online application. The integration between iLinc and SumTotal enables instructors and students to meet in an online classroom and then reports the attendance of each student back to SumTotal. Additionally, iLinc tracks to the minute when people join and exit a session, to provide an accurate duration for each student that attends the live, synchronous classes.
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»How can I integrate my BlackBoard LMS with iLinc?
iLinc has developed a Blackboard Building Block to facilitate integration between the iLinc Suite and Blackboard Academic Suite 7. This integration enables Blackboard users to manage and launch iLinc virtual classroom sessions and other web conferencing activities using the familiar Blackboard user experience and is available to any client with the ability to install Building Blocks. This functionality is achieved by creating a Course Document of either a LearnLinc or MeetingLinc type. The iLinc sessions are created in the Blackboard Control Panel for a given course.
Further documentation is available here.
Please contact your iLinc Sales Account Executive in order to enable this integration.
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»Using iLinc's Outlook Plug-in
Looking for an easy way to create iLinc sessions from within Microsoft Outlook? Look no further than iLinc's Outlook Plug-in.
iLinc's Outlook Plug-in (available for Microsoft Outlook 2000, 2003 and 2007) is an add-on ActiveX application that enables session administrators to create new sessions and select people to attend through the Microsoft Outlook email application. In order to take advantage of this plug-in, your site will need to be configured to include the Outlook Plug-in and your user account must include the Add Meeting permission.
Where is the Outlook Plug-In? If the above conditions have been met, you will need to log in to your iLinc site (http://yourcompany.ilinc.com) with your user account. Once logged in, locate the 'Outlook Plug-in' link in the sub-navigation row for the Home page. Click the link and you will be directed to the download page. Click the 'Install Plug-in' button to download and install the application. Follow any on screen prompts to complete the installation.
Need additional help? Visit the iLinc 10 Online User Guide, click iLinc 10 Administration and read Chapter 9, 'iLinc 10 Outlook Plug-in' for more information on scheduling, inviting and joining iLinc sessions from within Outlook.
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Installed Version
»How do I configure "localhost" for e-mail for my iLinc 10 Installed Edition?
When configuring your iLinc 10 Installed Edition, you may choose to use "localhost" for the Email Server.
To use the local SMTP service:
- Enter 'localhost' as the IP address
- Enter a valid Administrator User ID and Password in the fields provided.
Note: if you do not want to utilize automatic iLinc session invitations and reminders, you can leave the Email server field blank. Manual e-mail invitations will still be supported.
To send e-mail using the local SMTP services without authentication, set the EmailSvrAddr registry entry to 'localhost' and modify the SMTP relay permissions for IIS. The steps for modifying relaying are:
- Go to IIS
- Right-click "Default SMTP Virtual Server"
- Select "Properties"
- Select "Access"
- Click "Relay..."
- Select the "All except the list below" radio button
- Apply changes
You do not need to modify the IIS settings if you specify an Administrator User ID and Password in the EmailSvrUsername and EmailSvrPassword registry entries.
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