We use iLinc to perform multiple online training sessions weekly for our staff and managers. iLinc’s service and support are excellent – knowledgeable and friendly.
Product Training
Deliver effective and engaging product training sessions to your customers, partners, and employees located anywhere in the world
Create Revenue-Generating Brand Advocates
With iLinc for Learning, your trainers and product managers can keep all customer-facing teams up-to-speed on your organization’s newest products and services so they can effectively sell to, train, and support your client base.
- Maintain a catalog of product training courses to easily transform new customers into effective users of your products and services
- Educate sales teams and account managers before products are released, empowering them to excel in conversations with prospects and customers
- Ensure your customer service agents have the most up-to-the-minute solution details to share in remote support situations
- Educate the masses by having marketing host large-scale webinars announcing upcoming product releases
Easily and dynamically deploy product training initiatives
Whether the target audience is a small local team, large-scale groups in disparate locations, or channel partners participating in a certification program, the iLinc Communications Center makes the complete setup, tracking and management of online product training a snap. In session, you can monitor attendee participation, record and sessions for post-event playback, share specific regions of an application, take instant polls and utilize breakout groups for maximum knowledge absorption.
Plus, with our integration with Salesforce CRM, you can stay abreast of key training metrics, including the frequency and duration of sessions and the number of registrants and attendees.
Train Effectively with Features that Foster Engagement
| Participation Tools | Gauge your effectiveness with iLinc's Participation Meter while engaging students with polling, surveys, and other engagement features. |
| Sharing Options | Demonstrate a key concept by sharing your full desktop, a specific application or a region of your desktop. Reinforce techniques by passing the control to students for them to "show what they have learned." |
| Learning Management (LMS) Functionality | Integrate with your industry-leading LMS or use built-in tracking and reporting. |
| Breakout Groups | Allow students to collaborate in smaller groups or work with individual students one-on-one. |
| Interactive Whiteboard | Make notes, draw graphics, and import images on PowerPoint slides or a blank whiteboard for brainstorming sessions. |
See how iLinc makes it easy for you to offer quality product training.
