I just wanted to let you know that we hosted our first iLinc webinar yesterday and it was fantastic! The platform is so easy to use and the audio was great. Thanks again for such a great product!
Customer Experience
Use iLinc to connect and create loyalty with customers from day one by guiding them through a smooth, virtual on-boarding process
Build Bonds at Every Touchpoint to Drive Value and Loyalty
Early product adoption and usage rates can make or break your customer retention rates, but using iLinc to connect regularly means you have instant credibility and virtual access to keeping them happy. From the moment of purchase, utilize iLinc’s full suite of collaboration tools to improve all aspects of customer experience.
- Take account management virtual, managing customer projects or delivering informal training
- Keep your pulse on your client base with web-based advisory board meetings or customer feedback sessions
- Effectively train both new and experienced customers with best practices webinars or full-scale virtual events
- Boost renewals with real-time, spontaneous contract negotiations and conversations about upselling
- Minimize the queue and improve time-to-resolution with remote support fueled by data updates from iLinc for Salesforce
With so many useful applications to existing processes in your customer lifecycle, iLinc will make it easier for you to achieve your retention and loyalty goals. Add in a host of robust yet user-friendly features and your customers will always remember why they purchased from you in the first place.
Utilize Our Full Range of Features to Promote Retention
| Remote Support Functionality | Provide your technical support teams with the tools they need to quickly and easily resolve customer issues. |
| Seamless Joining | Regardless of session type - training, meeting, webinar, or support - iLinc is firewall-friendly (no plug-ins or add-ons) and work on both PC and Mac systems. |
| Recording and Editing | Get more mileage out of live sessions with easy-to-use, server-side recording and editing. |
| Audio Options | Choose between our included Voice over IP (VoIP) functionality, or select integrated audio for maximum control over the learning experience. |
| Salesforce Integration | Streamline customer lifecycle management with iLinc for Salesforce, a one-of-a-kind integration that makes it easier than ever to launch online meetings and track the results. |
Go beyond technical support for a top-notch customer experience.
