iLinc Status

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Welcome to our system status page. This page is updated with any planned maintenance and current system issues.

Current System Status

All systems are currently operating as normal.

End of Service Life Notice

    AllFree audio conferencing
    Effective July 01, 2014

Recently, BroadSoft was notified by one of our audio conferencing providers (AllFree Conferencing) that their existing audio conferencing service along with all software integration capabilities will cease to exist as of June 30, 2014. Unfortunately, this announcement impacts the service that iLinc provides through tight software integration with AllFree Conferencing service.

Therefore, regrettably, effective July 01, 2014, iLinc will no longer be able to support the audio conferencing service for AllFree Conferencing customers.

In the next few days, your account team will reach out to you to discuss your current needs and work with you to devise an alternative solution to AllFree Conferencing.

Note: Any numbers that have been provisioned prior to July 1, 2014 WILL remain active and usable. Please refer to the following link for the phone commands for AllFree Conferencing.

http://www.allfreeconference.com/index.php?pid=4

We sincerely apologize for any inconvenience that this might cause.

Should you require additional details about this announcement, please contact your account team.

End of Support Notice One:

    Windows XP
    Effective June 07, 2014

In accordance with Microsoft’s End of Support policy for Windows XP SP3 and Microsoft Office 2003 (http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx), BroadSoft announces that the following components will no longer support Windows XP and Microsoft Office 2003 after June 07, 2014:

  • iLinc download client
  • iLinc for Outlook add-in

In addition, the following versions of Internet Explorer will no longer be supported with the iLinc product:

  • Internet Explorer 6.x
  • Internet Explorer 7.x
  • Internet Explorer 8.x

Support Details

Microsoft’s end of support policy states the following:

  • After April 8, 2014, there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates
  • Running Windows XP SP3 and Office 2003 in your environment after their end of support date may expose your company to potential risks
  • Get current with Windows and Office.

Should you require additional details about this announcement, please contact your sales team.

End of Support Notice Two:

    iLinc Release 7.x, 8.x, 9.x and 10.x

Effective December 31, 2014

    In accordance with its lifecycle and support policy, BroadSoft formally announces the end of support for iLinc Release 7.x, 8.x, 9.x and Release 10.x on all platforms.

Support Details
Customers are encouraged to upgrade to the current release of iLinc at their earliest convenience. Support for upgrade will be provided through BroadSoft TAC.

Should you require additional details about this announcement, please contact your sales team.

Planned System Maintenance

iLinc Version 12.1.8 To Be Released on Saturday, July 19, 2014

iLinc 12.1.8
Release Notes

On July 19, 2014, BroadSoft Inc delivers iLinc version 12.1.8. This release provides new features and bug fixes.

    These features are introduced:

  • Client Crash Reporter for Windows
  • Add ability to send a reprocessed recording email to Technical Support
  • Remove standard/gray scale sharing color depth options
    These customer-visible bugs are fixed:

  • Web client streaming incorrect audio
  • Client GDI object leak
  • Live Stream does not work within Mac OS 10.9
  • Calendar link fails when session timezone is UTC
  • Client truncating phone number with leading zeros
  • Retirement page will not load list of content/sessions to be retired
  • Unable to download large recordings, zip file is corrupt
  • Unable to download recordings IE
  • Leader’s status change not reflected in web client
  • Floorholder loses status after refresh in web client
  • Editing recording activity randomly errors out when saving
  • New tests fail to save mastery score
  • Error trying to save mastery ccore for test session
  • Subject line of Retirement notification e-mail includes XML
  • Loop caused when groups become members of each other
  • Handle 302 Redirect response from Meet-Me audio server
    Limitations:

  • Supported operating systems for the download client: Windows Vista, 7, 8 and 8.1 and MacOS 10.6.8 and above.

System Maintenance Window

Note:  iLinc’s system maintenance window is on the Saturday of each week between the hours of 6:00 p.m. and 11:00 p.m. PT. Service may be unavailable during these hours when maintenance is scheduled.

Legend

  • Normal Operation
  • Some System Issues
  • System Outage

Contact Support

If you are experiencing a problem not listed, please contact us using the information below.