iLinc Status

iLinc System Announcements   RSS Feed  feed icon

Welcome to our system status page. This page is updated with any planned maintenance and current system issues.

Current System Status

All systems are currently operating as normal.

End of Support Notice :

iLinc Installed Release 7.x, 8.x, 9.x and 10.x

Effective December 31, 2014

    In accordance with its lifecycle and support policy, BroadSoft formally announces the end of support for iLinc Release 7.x, 8.x, 9.x and Release 10.x on all platforms.

Support Details
Customers are encouraged to upgrade to the current release of iLinc at their earliest convenience. Support for upgrade will be provided through BroadSoft TAC.

Should you require additional details about this announcement, please contact your sales team.

IP Range Change Notice

iLinc IP RangesEffective September 27, 2014

On September 27, 2014, iLinc will be turning on a new data center to replace the current data center.
With this change the IP range iLinc uses for customers to white list will change. Please see below for the new IP ranges.

  • The mail relay IP Address will be (for white listing inbound invitations/reminders/etc).

Planned System Maintenance

iLinc Version 12.1.9 To Be Released on Saturday, November, 1 2014

iLinc 12.1.9
Release Notes

On November 1, 2014, BroadSoft Inc delivers iLinc version 12.1.9. This release provides new features and bug fixes.

    These features are introduced:

  • New Windows Joiner
    These customer-visible bugs are fixed:

  • Communication Center timeout not respected
  • Client crash due to Access violation on call to QWidget::setParent
  • tags in retirement email
  • Crash reporter window opens behind application
  • Crash reporter does not save locally when unable to connect
  • Allow Tab Closing movement setting is not respected in the web client
  • iLinc API – Session pins do not update when leader pins are updated
  • i4sf – If SalesForce integration login fails, invitation emails are not sent
  • Flash error page during websync to YouTube in session
  • Missing video in webclient
  • Private chat sent to user in two sessions is sent to both sessions
  • Unable to display http websync in https Web Client on windows
  • Can’t click on icon to select status in web client
  • Closing Green Meter tab leaves web clients on grey page

  • Supported operating systems for the download client: Windows Vista, 7, 8 and 8.1 and MacOS 10.6.8 and above.
      Known issues:

    • Firefox prompt to close multiple tabs on install may display behind the client installer window on Windows
    • Windows joiner daemon causes a brief console “popup” on OS start (WEBC-1818)
    • New Windows joiner is untested on Citrix thin client.

Users have the following options in this environment:

1. Pre-install the client executable as an MSI

2. ActiveX

3. Manual joiner

System Maintenance Window

Note:  iLinc’s system maintenance window is on the Saturday of each week between the hours of 6:00 p.m. and 11:00 p.m. PT. Service may be unavailable during these hours when maintenance is scheduled.


  • Normal Operation
  • Some System Issues
  • System Outage

Contact Support

If you are experiencing a problem not listed, please contact us using the information below.