iLinc Status

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Welcome to our system status page. This page is updated with any planned maintenance and current system issues.

Current System Status

All systems are currently operating as normal.

IP Range Change Notice

    iLinc IP Ranges
    Effective September 6, 2014

On September 6, 2014, iLinc will be turning on a new data center to replace the current data center.
With this change the IP range iLinc uses for customers to white list will change. Please see below for the new IP ranges.

  • 128.177.36.0/24
  • 128.177.14.0/24
  • The mail relay IP Address will be 128.177.36.249 (for white listing inbound invitations/reminders/etc).

Planned System Maintenance

iLinc Version 12.1.8 To Be Released on Saturday, July 19, 2014

iLinc 12.1.8
Release Notes

On July 19, 2014, BroadSoft Inc delivers iLinc version 12.1.8. This release provides new features and bug fixes.

    These features are introduced:

  • Client Crash Reporter for Windows
  • Add ability to send a reprocessed recording email to Technical Support
  • Remove standard/gray scale sharing color depth options
    These customer-visible bugs are fixed:

  • Web client streaming incorrect audio
  • Client GDI object leak
  • Live Stream does not work within Mac OS 10.9
  • Calendar link fails when session timezone is UTC
  • Client truncating phone number with leading zeros
  • Retirement page will not load list of content/sessions to be retired
  • Unable to download large recordings, zip file is corrupt
  • Unable to download recordings IE
  • Leader’s status change not reflected in web client
  • Floorholder loses status after refresh in web client
  • Editing recording activity randomly errors out when saving
  • New tests fail to save mastery score
  • Error trying to save mastery ccore for test session
  • Subject line of Retirement notification e-mail includes XML
  • Loop caused when groups become members of each other
  • Handle 302 Redirect response from Meet-Me audio server
    Limitations:

  • Supported operating systems for the download client: Windows Vista, 7, 8 and 8.1 and MacOS 10.6.8 and above.

System Maintenance Window

Note:  iLinc’s system maintenance window is on the Saturday of each week between the hours of 6:00 p.m. and 11:00 p.m. PT. Service may be unavailable during these hours when maintenance is scheduled.

Recent Status Notification

August 27, 2014 – Service Interruption

Please be advised that at approximately 7:30 p.m. ET today, August 27, 2014, iLinc v12 started experiencing an issue with uploaded powerpoints which caused:

  • inability to preview or launch powerpoint/powerboard files uploaded on 8/27/2014

Note: Previously uploaded PowerPoint files WILL launch.

As of 7:45 p.m. ET, engineers are looking into this issue with the highest priority. If you require customer support or have any question related to this disruption in service, please either dial 1-800-799-4510 or submit a support ticket at http://www.ilinc.com/services/support/submit-a-ticket.

We apologize for any inconvenience this disruption may have caused.

Thank you,
iLinc Customer Support Team

Legend

  • Normal Operation
  • Some System Issues
  • System Outage

Contact Support

If you are experiencing a problem not listed, please contact us using the information below.