iLinc Status

iLinc System Announcements   RSS Feed  feed icon

Welcome to our system status page. This page is updated with any planned maintenance and current system issues.

Current System Status

All systems are currently operating as normal.

End of Support Notice :

iLinc Installed Release 7.x, 8.x, 9.x and 10.x

Effective December 31, 2014

    In accordance with its lifecycle and support policy, BroadSoft formally announces the end of support for iLinc Release 7.x, 8.x, 9.x and Release 10.x on all platforms.

Support Details
Customers are encouraged to upgrade to the current release of iLinc at their earliest convenience. Support for upgrade will be provided through BroadSoft TAC.

Should you require additional details about this announcement, please contact your sales team.

IP Range Change Notice

iLinc IP RangesEffective September 27, 2014

On September 27, 2014, iLinc will be turning on a new data center to replace the current data center.
With this change the IP range iLinc uses for customers to white list will change. Please see below for the new IP ranges.

  • 128.177.36.0/24
  • 128.177.14.0/24
  • The mail relay IP Address will be 128.177.36.249 (for white listing inbound invitations/reminders/etc).

Planned System Maintenance

System Maintenance Window

Note:  iLinc’s system maintenance window is on the Saturday of each week between the hours of 6:00 p.m. and 11:00 p.m. PT. Service may be unavailable during these hours when maintenance is scheduled.

Recent Status Notification

February 26, 2015 – Service Interruption

Please be advised that at approximately 2:25 p.m. ET today,February 26, 2015,Web Collaboration experienced a service interruption which caused:

  • Possible trouble joining sessions
  • Possible trouble retrieving or opening content in session

As of 2:35 p.m. ET, engineers are looking into this issue with the highest priority. The systems are operating normally at this time. If you require customer support or have any question related to this disruption in service, please either dial 1-800-799-4510 or submit a support ticket at http://www.ilinc.com/services/support/submit-a-ticket.

We apologize for any inconvenience this disruption may have caused and will take the necessary steps to help ensure this issue does not impact the availability of iLinc in the future.

Thank you,
iLinc Customer Support Team

Legend

  • Normal Operation
  • Some System Issues
  • System Outage

Contact Support

If you are experiencing a problem not listed, please contact us using the information below.