iLinc Status

iLinc System Announcements   RSS Feed  feed icon

Welcome to our system status page. This page is updated with any planned maintenance and current system issues.

Current System Status

All systems are currently operating as normal.

Planned System Maintenance

iLinc Version 12.2.3 To Be Released on Saturday, March 19, 2016

 iLinc 12.2.3

Release Notes

On March 19, 2016, BroadSoft Inc. delivers iLinc version 12.2.3. This release provides new features and bug fixes.

 The following new feature was introduced:

  • Add notification to leader to restart recording upon failover

 The following customer-visible bugs are fixed:

  • Disable Activity Fields by default
  • Powerpoint in Protected View and presentation mode not sharing using application share
  • Make IACC log location configurable
  • Participants with “Control Session” permission cannot launch some shares
  • WebSync Button not showing for participants when enabled
  • Leader is muted when joining session that is set to mute on entry
  • Media is available in session on content tab when it shouldn’t be
  • Disable caption entry for web client
  • Enable TAC global search
  • Client resize issue
  • Client window restores to different location when stopping share
  • Client Start page reload option does not work
  • Invalid calendar link in cancellation emails
  • “clear public text for all” clears public AND private chat
  • Recording does not capture all powerpoint slides
  • Polls in recording do not show questions
  • System test page shows a green check by Windows XP
  • Application share on 3 monitors
  • Audio controls not working for Windows 10
  • Use subfolder hashing for improving user picture storage and prevent CIF hang
  • Websync will not go to YouTube or play YouTube videos on OSX 10.10+ (
  • Remove ActivePerl support notice from About page
  • Crash Report – kernelbase.dll@0x812f (video)
  • Crash Report – qt5core.dll@0x2362e (video)
  • Crash Report – TSessionUser::IsVideoCanSend()
  • WebCollab Crash Report [@ ntdll.dll@0x2e423 ]
  • WebCollab Crash Report [@ qt5core.dll@0x1b68ea ] (video)
  • WebCollab Crash Report [@ ConfigureAVEngine::InitAVEngine(VClassFactoryBase*) ]
  • Internet audio sometimes mutes speakers irrevocably
  • Update SFTP upload configuration for reports
  • WebCollab Crash Report [@ kernelbase.dll@0xb3e28 ] (video)
  • WebCollab Crash Report [@ libsystem_platform.dylib@0x61cc ]
  • SalesForce Disabling TLS 1.0 Encryption
  • Manual joiner uninstall icon is not branded
  • UC-One timezone incorrect for Helsinki
  • Comments window over Web Collaboration can’t be closed
  • Add Message to System test that “Your Operating System is not supported” for Windows XP
  • Add Platform Check and Red XX to system test for Mac 10.6
  • Remove support for IE9 & IE10 on System Test page
  • Add Edge support to System Test and join
  • Windows daemon joiner does not brand uninstall icon
  • Remove support for Windows 8 on System Test
  • Localization update to Croatian strings

Related to the Outlook Plug-In:

  • “Changes not saved successfully” in plugin 3.1.1


  • Supported operating systems for the download client: Windows Vista, 7, 8.1, and 10 and Mac OS 7.5, 10.8.5, 10.9.5, 10.10, and 10.11.
  • LDAP is not supported in Outlook Plug-in 3.0.x

System Maintenance Window

Note:  iLinc’s system maintenance window is on the Saturday of each week between the hours of 6:00 p.m. and 11:00 p.m. PT. Service may be unavailable during these hours when maintenance is scheduled.


  • Normal Operation
  • Some System Issues
  • System Outage

Contact Support

If you are experiencing a problem not listed, please contact us using the information below.