iLinc for Support Features

Features that make a difference.

iLinc for Support Features

iLinc’s flexible feature set makes it possible to effectively help customers in real time – and minimize your support queue. Plus, with personalized features such as picture ID, chat, and interactive whiteboards, iLinc delivers a level of interaction that simply cannot be matched by telephone or email communication.

VideoUse video to show someone something, whether it’s a part or a portal.
Remote ControlSupport professionals can remotely drive any Windows or Mac machine across any network connection. Use Annotation features to point, highlight, circle, type or accent the shared screen view for an even more interactive experience.
Queue ManagementStrategically manage the support queue with Wait List. Know how long people have been waiting and bring on more technicians if you see a backlog.
File SharingQuickly and securely pass files to each other within the iLinc for Support environment.
Easy AccessPut a link on your website to a support room, or send emails with a direct link. Customers get in quickly and easily without plug-ins or add-ons.
Session RecordingBuild your own internal training tools and customer self-service modules by archiving online support sessions held with real-world customer experiences.
Role-Based AccessFast, flexible, role-based access enables support professionals to bring in Level 2 or 3 support on-the-fly or serve multiple customers at once.
Security ProtocolsSecurity is never a concern with AES and SSL protocols, which enable navigation of even the most complex networks and firewalls.
Salesforce IntegrationLaunch virtual support rooms directly from the customer's Contact or Case record. Track number and duration of sessions to improve help desk performance over time.
Auto-Reconnect After RebootWhen you download a driver or another file to the person’s computer and it needs to reboot, rest assured that the customer’s PC will automatically join right back into your support room.

Take A Closer Look

Sign up for a free 15-day trial or let us take you on a guided tour to experience the power of iLinc today.