iLinc for Support Features
Features that make a difference.
iLinc for Support Features
iLinc’s flexible feature set makes it possible to effectively help customers in real time – and minimize your support queue. Plus, with personalized features such as picture ID, chat, and interactive whiteboards, iLinc delivers a level of interaction that simply cannot be matched by telephone or email communication.
Get iLinc for Support for as low as $55/month with annual plan
| Video | Use video to show someone something, whether it’s a part or a portal. |
| Remote Control | Support professionals can remotely drive any Windows or Mac machine across any network connection. Use Annotation features to point, highlight, circle, type or accent the shared screen view for an even more interactive experience. |
| Queue Management | Strategically manage the support queue with Wait List. Know how long people have been waiting and bring on more technicians if you see a backlog. |
| File Sharing | Quickly and securely pass files to each other within the iLinc for Support environment. |
| Easy Access | Put a link on your website to a support room, or send emails with a direct link. Customers get in quickly and easily without plug-ins or add-ons. |
| Session Recording | Build your own internal training tools and customer self-service modules by archiving online support sessions held with real-world customer experiences. |
| Role-Based Access | Fast, flexible, role-based access enables support professionals to bring in Level 2 or 3 support on-the-fly or serve multiple customers at once. |
| Security Protocols | Security is never a concern with AES and SSL protocols, which enable navigation of even the most complex networks and firewalls. |
| Salesforce Integration | Launch virtual support rooms directly from the customer's Contact or Case record. Track number and duration of sessions to improve help desk performance over time. |
| Auto-Reconnect After Reboot | When you download a driver or another file to the person’s computer and it needs to reboot, rest assured that the customer’s PC will automatically join right back into your support room. |
Talk to an iLinc expert to learn more about what iLinc for Support can do for you.