In February 2011, I provided real-time captioning services for iLinc. What an awesome tool to allow people who are deaf and hard of hearing to fully participate in webinars.
iLinc for Support
iLinc for Support helps you work smarter and solve issues faster by putting your team in control of support related matters.
Transform Your Customer Support
Help desk professionals will appreciate how iLinc for Support helps them solve problems quickly and effectively. Superior to investigating an issue described over the phone or in email, iLinc for Support puts your team in direct control of the matter at hand. Empower your support team to keep customers happier than ever!
Get iLinc for Support for as low as $55/month with annual plan
With iLinc for Support, you can:
- Host secure online support sessions with up to 25 people
- Go beyond mere troubleshooting to actually engage in personalized, one-on-one problem solving or training with the optional utilization of webcam video
- Gain remote control of customers’ PC or Mac machines to quickly identify issues and possible solutions
- Leverage iLinc for Support reporting capabilities and the available iLinc for Salesforce integration to gain visibility into issue history, time-to-resolution, session length and customer satisfaction.
- Easily bring in Tier 2 and 3 support personnel with role-based resources built right in your support room
For the latest…
Or Follow us