Using Internet Audio (VoIP) Successfully

In Internet audio (VoIP) sessions, you can talk to and hear other participants through your computer’s microphone and speakers. You can choose to use a headset (recommended) or standalone speakers with a standalone microphone.

To see the list of headsets iLinc recommends go to http://na5.salesforce.com/_ui/selfservice/pkb/PublicKnowledgeSolution/d?orgId=00D300000000MGc&id=50170000000AQ6jAAG

Steps for Joining an iLinc VoIP Session

  1. Ensure your Audio Equipment is connected to your computer (Headsets, Microphones, Speakers).
  2. Join Session
  3. Run Audio Wizard (This will be automatic the first time) – NOTE: You will want to do this before iConnect so you are ready to start up for the event

The Audio Wizard

If the session is configured to use Internet Audio, the Audio Wizard opens automatically after you first install the iLinc Client. You can also run the Audio Wizard anytime you encounter audio problems during a session.

The Audio Wizard sets the volume for your speakers and microphone and configures your computer to use audio correctly. This ensures that you will be able to interact with other participants during your session.

Step 1: Launch the Audio Wizard from the Controls menu (or, it will run automatically if it is your first session)

Step 2: Speakers screen will appear. Adjust the volume of the audio recording being played. If you can’t hear the recording be sure that your speakers are plugged in and not muted or turned off. If you have multiple speakers plugged in to your computer, you may select a different speaker by clicking on the “Select a different speaker” link.

Step 3: Microphone screen will appear.

1)       Record a sample of your voice by clicking the Record button.

2)       Watch the indicator and make additional adjustments

3)       Adjust the volume of your recording if it is too soft or loud.

If you have multiple microphones plugged in to your computer, you may select a different microphone by clicking on the “Select a different microphone” link. By default, iLinc uses the first microphone located on your machine.