December 10, 2013 – Service Interruption
Please be advised that at approximately 12:15 p.m. ET today, December 10, 2013, iLinc v12 started experiencing an issue with session creation which caused:
- Possible disconnection from session
- Possible termination of ongoing recordings
As of 12:20 p.m. ET, engineers are looking into this issue with the highest priority. The server failed over and systems are operating normally. If you require customer support or have any question related to this disruption in service, please either dial 1-800-799-4510 or submit a support ticket at http://www.ilinc.com/services/support/submit-a-ticket.
We apologize for any inconvenience this disruption may have caused and will take the necessary steps to help ensure this issue does not impact the availability of iLinc in the future.
iLinc Customer Support Team